Cookie Policy
Last updated: 18 October 2026
This policy covers voxamtd.com and voxaestate.com, both run by Voxa MTD Limited (company 16984959, ICO registration ZC113197). It explains what we store on your device, why, and how to change your mind. Questions:
hello@voxamtd.com.
1. What cookies are
Cookies are small text files a website stores on your device. Websites can also store information in your browser's "local storage". This policy covers both, and we call them all "cookies" below.
2. Your choice
When you first visit, our banner has two separate switches, both off: Statistics (Google Analytics) and Advertising (Google Ads and the Meta Pixel). Nothing in a group loads until you switch it on and click "Save choices", or click "Accept all" for both. If you click "Reject all", or make no choice, none of it loads. On the signed-in Voxa Estate pages the banner is a smaller card with "Reject non-essential" and "Accept all"; to choose one group only, use the Cookie settings button on this page.
We tell Google which groups you switched on (Google Consent Mode). If you allow statistics only, Google Ads is not switched on and Google sets no advertising cookies; if you allow advertising only, Google Analytics is not switched on and sets no analytics cookies.
We never load analytics or advertising tags on private links: tenant and landlord portal links, contractor job links, payment links, invitation links and sign-in links.
3. The cookies we use
| Name | Provider | Purpose | Type | How long | Consent needed? |
|---|
| sb-…-auth-token (local storage) | Voxa (Supabase) | Keeps you signed in | Strictly necessary, first-party | Until you sign out | No |
| cookie_consent (local storage) | Voxa | Remembers your cookie choice | Strictly necessary, first-party | Until you change it or clear your browser data | No |
| _ga | Google Analytics | Tells visits apart so we can count how the site is used | Statistics, first-party | 2 years | Yes (statistics) |
| _ga_FGCRX5ZT88 | Google Analytics | Keeps the state of your visit | Statistics, first-party | 2 years | Yes (statistics) |
| _gcl_au, _gcl_aw | Google Ads | Records that you arrived from one of our Google adverts (_gcl_aw holds the advert click), so we can tell whether the advert led to a sign-up | Advertising, first-party | 90 days | Yes (advertising) |
| Google advertising cookies on doubleclick.net (for example IDE, test_cookie), if your browser allows them | Google | Ad measurement | Advertising, third-party | Up to 13 months | Yes (advertising) |
| _fbp | Meta (Facebook) Pixel | Recognises your browser so Meta can tell us whether one of our adverts led to a visit or sign-up | Advertising, first-party | 90 days | Yes (advertising) |
| _fbc | Meta (Facebook) Pixel | Stores the advert click you arrived from | Advertising, first-party | 90 days | Yes (advertising) |
| utm_*, attr_landing_path, attr_first_seen_at (local storage) | Voxa | Remembers which link brought you here and when, so that if you sign up we know which channel works. Stays on your device and our own systems; not sent to Google or Meta | Statistics, first-party | Until you clear your browser data or switch statistics off | Yes (statistics) |
| voxa_ph_id (local storage) | PostHog (EU servers) | A random ID that tells visits to our public pages apart, so we can count which pages bring people to VoxaMTD. Sent with each page view to PostHog in the EU; no name or email | Statistics, first-party | Until you clear your browser data or switch statistics off | Yes (statistics) |
| attr_click_id, attr_click_source (local storage) | Voxa | Remembers the advert click ID you arrived with (gclid, fbclid or similar) and which platform it came from, so a sign-up can be matched to the advert. Saved with your account if you sign up; not sent to Google or Meta from your browser | Advertising, first-party | Until you clear your browser data or switch advertising off | Yes (advertising) |
| signup_event_fired (local storage) | Voxa | Stops a sign-up being counted twice in Google Analytics or Google Ads | Statistics or advertising, first-party | Until you clear your browser data or switch both groups off | Yes |
| meta_complete_registration_fired (local storage) | Voxa | Stops a sign-up being reported to Meta twice | Advertising, first-party | Until you clear your browser data or switch advertising off | Yes (advertising) |
The durations are the providers' published defaults; a provider can change them.
4. Advertising measurement, in plain words
If you switch advertising on, we load the Meta Pixel and Google Ads tags. They let Meta and Google tell us whether our adverts lead to visits, sign-ups and purchases.
If advertising is on and you then create an account, or pay for a plan on the web, we also send Meta a confirmation from our servers. It contains a one-way hashed version of your email address and account ID, your IP address, your browser type, the _fbp and _fbc values above and, for a payment, the plan price. Meta uses this data for its own purposes as an independent controller.
When a plan you bought on the web renews, we may send Meta a confirmation of the renewal (your hashed email address and account ID, and the amount paid), based on the choice you had made when you paid. Changing your cookie choice later does not reach our payment records; to stop renewal confirmations, email hello@voxamtd.com.
If advertising is off, none of this happens. No pixel or advertising tag loads, and nothing is sent to Meta or Google Ads from your browser or from our servers. Statistics on its own sends Google Analytics how the site is used, and nothing to Meta.
5. Things that work without cookies
Vercel Web Analytics counts page visits on every page, including if you do not accept. It sets no cookie and stores nothing on your device.
If you arrive from a link or an advert, its campaign tags (utm_source and similar), the first page you landed on and any advert click ID (such as gclid or fbclid) are held only in the page's memory until you choose. Nothing is stored on your device before then. If you have not switched statistics on and you sign up during the same visit, the campaign tags and landing page are saved with your new account, so we know which channel works. An advert's click ID is saved, on your device or with your account, only if you switch advertising on.
6. Other sites we send you to
Payments open on Stripe's own checkout page, and bank connections open on Finexer's pages. Those sites set their own cookies under their own policies. We do not control them.
7. Changing your mind
Use the Cookie settings link in the footer of our public pages, or the Cookie settings button on this page. If you switch a group off, we stop loading its tags (the page reloads if they were running) and delete that group's cookies that we can reach on our own domain, and its values stored in your browser, including any values Google Ads keeps in local storage (_gcl_*). We do this again on every visit while the group is off. Cookies held by Google or Meta on their own domains must be cleared in your browser. Clearing your browser's "cookies and site data" also resets your choice.
Each site remembers its own choice: a choice made on voxamtd.com does not change voxaestate.com, so use the Cookie settings link on the site you want to change.